COVID-19 UpdateAs the situation surrounding COVID-19 (Coronavirus) continues to develop, Watermark Medical’s focus on the health and safety of our staff, partners, customers and patients is our top priority. We are closely monitoring guidance from the CDC and other public health organizations and taking appropriate action to ensure we continue to provide uninterrupted technical support, as well as maintain clinical and diagnostic services for our home sleep testing clients. While most of our technical and clinical staff are working remotely, we currently maintain shipping/receiving and quality assurance services from our office to manage device maintenance and repair requirements.
A few questions regarding the coronavirus outbreak have been specifically asked about the cleaning processes of the ARES device. Our cleaning procedure (when followed as described in the ARES Product Guide) has been validated and meets agency guidelines to mitigate the transfer risk of bacteria and viruses. For our customers safety, the ARES User Guide intended to be given or reviewed with each patient, includes instructions for the patient to place the device back in the plastic bag to return to the issuing facility. Once cleaned, storing the ARES device in a new resealable plastic bag will help ensure that the ARES remains clean and ready for the next patient use. Those who clean the devices after patient use can limit their chance of exposure by proper use of gloves and frequent washing of their hands. We are monitoring guidelines from CDC and other regulatory agencies and will adjust our procedure if their recommendations change.
Our new mobile application helps make the sleep diagnostic process even easier for patients. We’ve integrated several functionalities to streamline the accuracy and turn-around for your study results. This app is designed to offer an easy-to-follow guide through the process so you can be conveniently connected to the treatment you need.
The Watermark allows you to securely transfer the data from your ARES 620 device after you’ve completed the overnight study!
The app will prompt you with clear and simple instructions so you can navigate each necessary step to transfer your sleep study to the Watermark Cloud safely. Once the app transfers your sleep data, the backend processes of our Watermark Servers will determine if the information submitted constitutes enough valid sleep time to make a diagnosis based on your physician’s requirements.
If we do not have sufficient data, the app will prompt you to sleep with the device an additional night. If there are enough valid sleep data to move on to the next part of the process, the app will walk you through the final steps to process your study and return the device.
Once we’ve gathered all the necessary data, you’ll receive a VALID study message. At this point, we’ll begin processing your sleep study right away. This expedited process enables us to complete your study and deliver the results to the ordering provider in little time. Please note that your ARES device must be returned to your provider before releasing your results.
Ready to get started? Download our app today to get faster results and treatment right when you need it. Give us a call today to learn more!